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Growth Dives

Each week I reverse engineer the products of leading tech companies. Get one annotated teardown every Friday.

Growth Dives: How GPT-5 turned free access into a conversion machine

How GPT-5 turned free access into a conversion machine Usage caps, sneaky nudges, and the psychology of paywalls. Before I get into today's newsletter, I have a VERY EXCITING thing to share. I have my first ever sponsor!! 😱😱 The funny thing is that I thought I'd look at sponsors a bit later, maybe when I hit 10K. So when Attio reached out, I had to say "you know I have 1,500 (very dear) subscribers, right?". And lo and behold, they said yes, we work with all shapes and sizes, and we think it...

Growth Dives: Is this the newĀ UX?

Is this the new UX? Goodbye buttons. Hello conversations. Read online here, or download as PDF Two weeks into my role at Fyxer AI and my world already feels flipped on its head, especially when it comes to designing product experiences. I’ve always thought of UX as the overall product experience: how it works, how it looks, and how it speaks to the person using it. The tangible parts of UX are things like: Navigation (where things live and how you move between them) User interface (how each...

Growth Dives Mini 🐣 Compliance UI doesn't have to be boring.

Growth Dives Mini 🐣 Compliance UI doesn't have to be boring. An example of my favourite cookies banner. Here’s a 2-min read: one insight, 400 words, super fast šŸŽļø Read online here or download as PDF. As I'm onboarding at my new work, I'm adding tool after tool - which means I get to see loads of product experiences with fresh eyes (and a fresh email address). The best one I’ve seen this week is from PostHog, an analytics platform for developers, with their delightfully clear, fun cookies...

Growth Dives July Recap

July recap Vive le Tour šŸ‡«šŸ‡· After 26 days on the road, 927 kilometres cycled and 14,357 metres climbed, we're back in the UK - tired, buzzing, and sporting some very questionable tan lines. We followed the men’s Tour de France, spotting the top riders, collecting lots of freebies, and attempting some of the legendary climbs ourselves. Across July, we rode through Normandy, Brittany, the Loire Valley, Languedoc, Provence, the Pyrenees, the Alps, and the Jura. My photo on Mont Dore stage 10,...

Growth Dives: The complete guide to testĀ methods

The complete guide to test methods 18 methods by time-to-execute, budget and what they can (and can't) do for you Download PDF here or read online Time and time again, I see teams expecting too much from their research. They’ll run an A/B test to find out the ā€˜whys.’ They’ll run surveys when they need depth, or spend weeks on interviews when a quick prototype test would do. Every test method has its strengths - but also situations where it’s simply a waste of time. This is a guide to picking...

Growth Dives: How to reactivate lostĀ trials

How to reactivate lost trials What Canva teaches us about turning churned users into revenue Download PDF or view online. I’ve paid for Canva three separate times in the past year. It’s a cycle of churn → reactivation → churn for me. I can’t quite justify it long-term (I basically live in Figma), but when I need a one-off feature, I’m back. And I’m not the only one. Reactivation campaigns can recover anywhere from 5% to 40% of churned users (even 50% in the case of one gym…) - and up to 38%...

Growth Dives: My growth design checklist 🧪

My growth design checklist 🧪 How I decide what to test next Download article PDF When I’m planning growth experiments, I try to keep things simple. No big frameworks or long RICE score calculations. Just a loose rule-of-thumb process that’s helped me ship things that are more likely to move the needle. I don’t believe in silver bullets or magic unicorn dust that fixes everything, but I do believe in cutting to the chase in order for people to make decisions quickly. Speed of execution is one...

Growth Dives Mini (1-min read) 🐣 What typeform gets right (and Mailchimp misses)

What typeform gets right (and Mailchimp misses) Why the onward journey is so important for PLG Here’s another 60-second read: one insight, 300 words, super fast šŸŽļø Download the PDF here or read online. One of the most popular, early examples of product-led growth (PLG) is Mailchimp. Every time someone sent an email, you’d see the happy monkey logo or ā€˜powered by Mailchimp’ in the footer. Clicking it takes me to a wordy landing page - totally disconnected from the email I was just in. As a...

Growth Dives June recap

Growth Dives: June recap And some BIG news What a month. Three reflections and two big updates to share this week — and you’re the first to hear them (aside from my mum, who hears everything immediately). We hit 1,500 subscribers šŸŽ‰ Early growth was fast, Q1 slowed down, and now we’re picking up again. We reached 1,000 subscribers in 3 months, and 1,500 six months after that. Our one-year anniversary is coming up on 23 August 2025 🄹 Thinking of doing a little something to celebrate — if you’ve...

Growth Dives: What do Duolingo, Blinkist & Strava get right about paywalls?

What do Duolingo, Blinkist & Strava get right about paywalls? šŸ’„ Guest post debut šŸ’„ I had the pleasure of being interviewed by Daphne Tideman for RevenueCat, where we unpacked what Duolingo, Blinkist and Strava get right about paywalls and what startups can learn from them. Enjoy! And don't forget to check out the quick-fire questions at the end (love that format 🫶). Before we dive in.... I don't subscribe to many newsletters but one that I keep firmly in my main inbox is Daphne's newsletter:...

Each week I reverse engineer the products of leading tech companies. Get one annotated teardown every Friday.